Customer Service Assistant
3 years ago2nd flr. NYS Building, 1156 Chino Roces Ave. San Antonio, Makati City
job description
JOB RESPONSIBILITIES: - Assist in all endeavors to achieve 24-hrs respond time to sales inquiry - Telemarketing - Secure buying rates from airlines, shipping line, consolidators & agents - Prepare, encode & file quotations - Proper filing of sales documents both in hard and electronic copies - Monitor the shipments with operations and agents and keeping the clients informed of their current shipping status - Monitor and assist in collection on all sales generated accounts - Maintain close coordination with operations/accounting departments on the developments of all sales generated accounts including sales quota and collections - Assist Sales Head in communicating with TM and operational departments the needs, concerns and developments of Sales Department - Assist Sales Head in handling correspondence with international agents, local suppliers, customers and MBT group - Perform other task as required by Top Management / Forwarding Department Head / Forwarding Deputy SKILLS AND QUALIFICATIONS: - Candidate must be a graduate of Bachelor's Degree Background in sea/air freight forwarding, trucking and customs brokerage is an advantage - Excellent oral and written communication - Computer literate and has high level of comprehension - Diligent, hardworking, organized and can work with minimum supervision - Personable and meticulous - Amenable to report to Makati Office